Role: General Manager – Fraser Suites, Queens Gate
Salary: Competitive Salary & Benefits
Location: South Kensington, London
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and extended stays.
Fraser Suites Queens Gate comprises of 105 luxury serviced apartments. It also houses a gym, meeting facility and continental breakfast room for that home away from home experience. The property welcomes guests from all over the world for both short and long stays in the heart of London. This lovingly conserved 19th-century building is located in the verdant Queens Gate Gardens in South Kensington, minutes away from the vibrant attractions that make the English capital such an exciting city.
What you’ll be doing as a General Manager:
- Lead the team to achieve short- and long-term goals while upholding the highest standards of service.
- Oversee all operational aspects of the property, including front office, housekeeping, food and beverage, events, and maintenance. Maintain seamless operations to provide a flawless stay experience for guests.
- Maintain the highest quality standards across all areas of the property, from guest rooms to amenities, ensuring that the property consistently meets and exceeds guest expectations.
- Drive revenue generation and cost management strategies to achieve financial targets. Analyse financial reports, implement effective pricing strategies, and manage budgets to optimize profitability.
- Ensure compliance with health, safety, and regulatory standards, creating a safe and secure environment for guests, employees, and visitors.
- Collaborating with support functions and managing projects.
- Complying with company procedures and internal audits.
What we’re looking for:
- A proven track record of successful leadership as a General Manager or in senior management roles within serviced apartments, hotels, or high-end hospitality establishments.
- Leadership skills, including the ability to inspire, mentor, and lead a diverse team to achieve excellence in service delivery and operational performance.
- Proficiency in financial management, including budgeting, forecasting, revenue optimization, and cost control, to drive the hotel's financial success.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You are a great leader who enjoys developing and mentoring others.
- You enjoy working as part of a team who all share the same goals – to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- You must be eligible to work in the UK.
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