PR and Brand Communications Manager

With 37 inspiring lifestyle hotels across the UK, Malmaison & Hotel du Vin offer unparalleled sophistication, tailored service, and authentic experiences. Each of our properties tells a unique story, combining timeless elegance with modern luxury.

What you'll be doing as a PR and Brand Communications Manager:

• Deliver PR strategies for Malmaison and Hotel du Vin aligned with brand and commercial goals.
• Serve as the main contact for press office activities, managing media enquiries and drafting statements.
• Coordinate with external PR agencies to secure proactive and reactive earned media coverage.
• Build and maintain strong relationships with journalists across lifestyle, travel, food, and business sectors.
• Support crisis and issues management, ensuring accurate and timely responses with senior stakeholders.
• Assist with brand campaigns, hotel openings, refurbishments, and key brand moments through effective PR messaging.
• Create press releases, briefing documents, media toolkits, and brand narratives reflecting each brand’s tone.
• Represent the brands at PR events, media previews, and activations as needed.
• Support influencer and creator campaigns in collaboration with Social Media and Brand teams, ensuring alignment with brand storytelling.
• Monitor media coverage and brand sentiment using industry tools, sharing insights to inform future PR activities.
  
  

What we’re looking for:

• Solid experience working in PR and brand communications, ideally within lifestyle, hospitality, travel or consumer brands.
• Confident handling media enquiries and writing press materials, statements and reactive responses.
• Experience working with PR agencies and contributing to earned media delivery.
• Strong written communication skills, with the ability to adapt tone for different brands and audiences.
• Comfortable supporting brand issues or reputational moments with guidance from senior stakeholders.
• Experience using PR and social monitoring tools such as Gorkana, Cision or Brandwatch.
• Well organised, detail-focused and able to manage multiple priorities in a fast-paced environment.
• Collaborative and professional, with the confidence to work cross-functionally and build strong relationships.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Referral schemes that pay up to £1,500 (just for getting your mates jobs!)
• We also offer complimentary stays on your 1^st, 3^rd and 5^th anniversary with Dinner, Bed & Breakfast.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

 Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round.
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested?? Click Apply Now

Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.