Front Office Supervisor

Location:            Fraser Suites, Abuja - Nigeria

Salary:                Competitive

Frasers Hospitality is looking for a Front Office Supervisor to join the team at Fraser Suites, Abuja. As Front Office Supervisor, you will play a key role in delivering exceptional guest experiences and oversee the smooth operation of the property when on duty with specific emphasis on guest services, safety and security. This role offers the opportunity to develop your skills in a fast-paced environment, with a focus on teamwork, standards, and guest experience.

What you will be doing as Front Office Supervisor: 

• Oversee all guest service processes from pre-arrival to departure, ensuring the highest standards of satisfaction are met.
• Respond promptly and professionally to guest complaints and issues, demonstrating empathy at all times.
• Protect guest welfare and property, including conducting daily property inspections and ensuring safety protocols are followed.
• Accurately complete daily checklists, duty logs, and statistical reports on room revenue and occupancy.
• Collaborate effectively with all hotel departments, especially Housekeeping, Maintenance, Security, and F\&B outlets, to ensure smooth operations.
• Perform night auditing duties, including balancing and reporting on front desk and F\&B revenues, and generating daily financial summaries.
• Uphold company policies, maintain confidentiality, and ensure professional business conduct at all times.
• Lead, motivate, and train front office staff, including new hires and trainees, identifying and addressing training needs.
• Communicate daily objectives and activities to team members, ensuring effective interdepartmental communication.
• Proactively identify opportunities to innovate service delivery, ensure safe work practices, and embody the company’s core values.
  
  
  

What we’re looking for:

You have proven experience in a similar role with excellent communication skills. You are an enthusiastic individual with a passion for customer experience. You will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. You have a hands-on attitude with attention to detail and experience in working in professional kitchens.  

Who are Frasers Hospitality?

Conceived with the lifestyle preferences of today’s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings – the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler. 

With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers’ intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.

In addition to competitive rates of pay we also offer a range of great benefits.

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.